Information we collect
We collect information you choose to provide when requesting an estimate or contacting us, including your name, phone number, email address, property address, property type, requested services, message, and text-message consent selections. Our website may also receive basic technical information such as the page used to submit a request and the submission time.
How we use information
We use this information to respond to inquiries, prepare estimates, schedule and provide requested services, send service updates when authorized, maintain business records, improve customer service, and comply with legal obligations. We do not sell personal information.
Mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text message choices
Marketing text consent and service-related text consent are separate and optional. Consent is not a condition of purchase. You may reply STOP to opt out of text messages at any time. Reply HELP or contact us for assistance. Message and data rates may apply.
Service providers and legal requests
We may use service providers that help us operate the website, process estimate requests, communicate with customers, or maintain business systems. They may access information only as needed to perform those services. We may disclose information when required by law, to protect safety or rights, or in connection with a lawful business transfer.
Data retention and security
We retain information only as long as reasonably needed for the purposes described here and our legal or business obligations. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your choices
You may ask to review, correct, or delete personal information we maintain, subject to applicable recordkeeping requirements. You may also unsubscribe from marketing communications at any time.
Contact us
Questions or privacy requests can be sent to carolinaskysoftwash@gmail.com or made by phone at (984) 363-7162. You may also write to Carolina Sky Softwash, 133 W Franklin St, Chapel Hill, NC 27516.